LeLe TV
Important Notice
To better and more focused service for our customers making reservations for soapland bookings, starting from today, all soapland reservation services under LeLe TV will cancel the refund option for any reason.
We ask all new and returning friends for your understanding!
Payment is considered as confirmation of service, and we will do our best to arrange the highest quality soapland experience for you.
Thank you all for your trust and support of LeLe TV over the years. We wish all our friends a great time and lots of enjoyment!
LeLe TV
June 20, 2026
Additional Information on Notifications
Those who have previously used this platform will know that if a client says they are sick, their flight is canceled, their visa is denied, they regret their reservation on the day of, or any other reason, and tells LeLe TV about it, we will directly arrange for a refund. However, due to the recent increase in workload, platform regularization, and the sunk costs of our support team, we have decided that as long as we complete the work (successfully arrange for someone), a fee will be generated. Canceling an order is more complicated than arranging one, and for the shop, the hostess may have to cancel three or four subsequent reservations just to accommodate this one order, which are all costs.
The normal booking process for our support team is: communicating with the guest to select a hostess, communicating with the shop to confirm, both parties finalizing the schedule, scheduling and collecting payment from the guest, providing guest withimportant notes, shop location information, reminder the day before, reminders and confirmation on the day of the appointment. Smoothly concluded.
The process of canceling a reservation order: communicating with the guest to select a hostess, communicating with the shop to confirm, both parties finalizing the schedule, scheduling with the guest and collecting payment, providing the guest with important information, sharing the shop's location details, confirming the cancellation with the backend, communicating with the shop to confirm the cancellation, and compensating the channel partner and shop for their losses (usually by phone). The workload multiplies several times over, yet it's labor-intensive and unrewarding. It should be noted that many shops in Yoshiwara follow a policy where they refund the full amount upon cancellation.
Measures
Our position is the same as our guests'; we want everyone to have a smooth and seamless experience, and we understand that sometimes there are urgent matters and a desire to minimize losses. Therefore, for cancellations that are truly unavoidable (as determined by our support team), we can help you keep your deposit and booking fee once. The next time, you only need to pay an additional CNY 100 to book the same shop. ⚠️ Please note that this does not apply to super top hostesses (those requiring advance reservations one to two months ahead, which are highly sought after). For these, it's clearly stated from the beginning that if booked, it's confirmed; if canceled, it's canceled. Our platform doesn't aim to make money from this, but rather because there are too many costs to cover, we need to maintain the platform's operation and develop more resources for everyone.
So the most important thing is, do you really need to make a reservation? Is this your PLAN B? Please consider it carefully, confirm that everything is fine, then contact our support team to place the order. Payment signifies your agreement with the reservation cancellation policy.
