Can I get a refund after successfully making a reservation?

LeLe TV or shop-related reasons will result in a full refund; after booking confirmation, no refunds will be given for other reasons.

What if a hostess is absent on the day of the appointment?

If the cancellation is due to the shop's reason, a full refund will be issued; alternatively, you can choose another hostess from the same time slot or switch to a different shop.

Soapland is by reservation only. If you are late, your time will be shortened. Please contact our support team as soon as possible if you might be delayed.

Can I add extra time at short notice?

You can ask on site, but there are likely more reservations after the hostess, so it's not always possible to add extra time. It's best to clarify the duration when making the reservation.

Changing a Soapland Booking: Hostess or Time

You can request a change, but it depends on the hostess's schedule and the shop's arrangements. The earlier you inform us, the better. We cannot guarantee that a change will be possible. If you cancel due to personal reasons after booking confirmation, no refund will be given.

There are two different situations

You want to make changes: Contact our support team as soon as possible. We will check with the shop if there are other available times or hostesses. Hostesses often have very tight schedules, so the later you inform us, the harder it will be to reschedule. If we cannot make the change, cancellations due to personal reasons are non-refundable.
Hostess cancels, does not show up, or is unreachable on the day: This is due to the shop's responsibility, and a full refund will be issued. You can also choose another hostess at the same time slot or switch to a different shop.

How to Say It When You Want to Change

Contact our support team immediately, and clearly state whether you want to change the time, switch the hostess, or do both.
Provide a few available time slots, the more options you give, the easier it will be to make the change.
If switching hostesses, explain your preferences, and our support team can recommend alternative candidates available at the same time.
Changes only take effect after confirmation from our support team, your original reservation remains valid until you receive the confirmation.

How to Reduce Last-Minute Changes

Book your itinerary first, then make a reservation: Arrange flights, hotels, and other plans first, then schedule your time.
Specify the duration when making a reservation: The shop will directly quote the price for that duration, saving you from having to change it later.
Don’t pack your schedule too tightly: Being late will cut into your time, so leave some buffer for travel.
Respond promptly to confirmation messages: Our support team will send messages the day before and on the day of your appointment to confirm. Reply as soon as you see them—don’t go offline.

Common Pitfalls

Arriving at the door and requesting a change: At this point, changes are usually not possible.
Assuming you can get a refund by not showing up: No refunds are given for personal reasons after booking confirmation.
Showing up completely drunk: Being extremely drunk may result in being denied service, which is also considered a personal reason.

Refund Policy Explained Clearly Once

Full refund: If the reason is from LeLe TV or the shop, such as the hostess taking the day off, not showing up, or being unreachable.
No refund: For other reasons after booking confirmation, such as changing your schedule, suddenly deciding not to go, being late for too long, or being refused due to being too drunk.

So what truly protects you is to finalize your plans before making a reservation. If you're unsure about certain dates, don't rush to confirm right away—think it through before booking.

Example of Rescheduling

"Originally I had booked a certain time with a specific hostess, but due to schedule changes I'd like to reschedule to a different day. I'm flexible with the time slot—anytime between [start time] and [end time] would work. If the original hostess is unavailable, we can recommend someone else available at the same time."

👉 Book through LeLe TV (please confirm total price in advance)